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Avantor response to the coronavirus (COVID-19) pandemic

As a global Life Science company, Avantor is fully committed to the safety and well-being of our associates, customers, suppliers and the communities that we serve. We are proud to manufacture and deliver the products and services that are essential to our customers during the evolving coronavirus (COVID-19) pandemic.

Our associates are working hard to mitigate the spread of COVID-19 and sustain operations during this dynamic situation. Though we may be working differently than usual, we are no less dedicated to serving our customers and overcoming the challenges affecting our industry and others globally today. Avantor continues to take proactive safety measures while actively working to ensure business continuity.

Business continuity

Our customers rely on us to manufacture and deliver essential products, especially during these uncertain times. We are taking the necessary steps to minimize disruption and we will continue to provide updates as appropriate. We have formed a cross-functional Steering Committee that is driving a swift and collaborative response across our global business. The team is assessing the situation daily and adjusting actions as needed so that we continue meeting the critical needs of our customers.

We are actively engaged with our customers and suppliers to understand supply and needs. We have set in motion business continuity plans at our facilities to provide manufacturing and supply of critical materials. We are monitoring decisions made by governments, countries and other companies that may impact business continuity. We will work to share updates regarding product availability and the status of our distribution and production operations with customers.

Vigilance

We are committed to keeping our associates safe.

We continue to be vigilant in our response to the pandemic by following precautionary safety guidance from credible health agencies such as the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and European Centre for Disease Prevention and Control (ECDC).

We’ve implemented COVID-19 response measures across the board:

  • --- Remote work – We have enabled employees to work remotely as much as possible and encouraged virtual collaboration, interaction and meetings.
  • --- Infection control – We have requested that all global employees continue practices such as social distancing, washing hands frequently and thoroughly, and staying home if they feel sick.
  • --- Service provider interaction – We have requested that our carriers and delivery service providers also take similar steps to minimize risk to our employees, including practices such as social distancing, washing hands frequently and thoroughly, and staying home if they feel sick.
  • --- Travel – We have placed full travel restrictions on Company business travel, and implemented a 14-day self-quarantine for those who have recently returned from travel.
  • --- Visitors – We have implemented new requirements for visitors to our sites, such as travel declarations.
  • --- Handling protocols – We have provided training to associates who handle product and/or interact with drivers from third-party organizations who deliver goods and services to our facilities. Based on guidance from local health authorities, appropriate PPE will be provided as needed.

Commitment

Our mission of setting science in motion is more meaningful now than ever before. We are seeing first-hand how Avantor’s work is helping customers develop new vaccines and therapies to stop this terrible disease. Our associates around the world are dedicated to finding resourceful ways to fulfill customers’ needs.

We thank our customers for their ongoing support, our suppliers for their flexibility, and our associates for their unwavering dedication and resilience during this unprecedented time.

Contact

The COVID-19 pandemic is both global and evolving. We are working diligently to adapt to new developments and to share useful updates with our customers as conditions evolve.

We are with our customers every step of the way. Nothing has changed in this regard.

For any questions or comments, please contact our Customer Care team at customercare@nusil.com or your local NuSil sales representative.