Effective as of March 23, 2017
What Information We Collect; the Purpose of Collection and Use
We collect the following categories of information.
Contact Information: We collect contact information on our Website from visitors, customers and distributors who wish to obtain information or support, or to purchase our Products. Contact information is provided via browser forms or online order forms, and includes first name, last name, e-mail address, job title, name of the organization, country, state/region and phone numbers (fax, cell and/or landline), technical requirements, and other information necessary for us to properly respond. This contact information is used by our sales, support and Product teams to contact our Website visitors, customers, distributors and agents, as appropriate, so that we can provide the requested information, support or Products.
We collect contact information on our Website from shipping, transport, freight forwarding and other logistics companies, distributors and other channel partners, and "ship to" information for the Products. This contact information is used by our shipping and transportation teams to fulfill Product orders and schedule deliveries.
Billing Information: We collect billing and payment information which may include a purchase order number, an account number, or instructions for wire transfer and/or ACH transfers. When payment is made by credit card, we use third party credit card processors. The billing and payment is used to prepare and send invoices, make and receive payments, and manage accounts.
AskAvantor Mobile App: We collect personal information voluntarily provided by users of our AskAvantor Mobile App seeking additional information regarding Avantor and its Products. We may also collect longitude/latitude information from users of our AskAvantor Mobile App, provided that the users have not disabled that feature on their mobile devices. We may use information collected via the AskAvantor Mobile App to respond to users' inquiries, and to market Avantor's current and future Products.
We may use MS products to create a unique session ID for you (that expires at the end of your session), which captures the language, currency and culture associated with your session, and/or a unique user ID that is associated with your user login name.
Operations: We also collect Website health diagnostics, and technical logging information.
Aggregate Data: In an ongoing effort to better understand our users and the Website, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Website. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our Products and the Website to current and prospective business partners and to other third parties for other lawful purposes.
Opt-In to Certain Onward Transfers
We will not transfer your personal information to a third party acting as a controller without first providing you with information regarding the identity of such controller or the nature of such controller's business, and obtaining your opt-in consent. When we provide this information regarding requested disclosure, we will include instructions for how to grant consent.
We will not disclose your sensitive personal information to any third party without first obtaining your opt-in consent. When we provide this information regarding requested disclosure, we will include instructions for how to grant consent.
In each instance, please allow us a reasonable time to process your response.
Disclosure to Public Authorities. We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Opt-Out for Direct Marketing; Email Management. You may opt out at any time from the use of your personal information for direct marketing purposes, and/or the transfer of your personal information to third parties for direct marketing purposes, by following the instructions at this link: http://www2.avantormaterials.com/Update-Your-Email-Preferences. Please allow us a reasonable time to process your request.
You may also manage your receipt of marketing and non-transactional communications by clicking on the "Manage Email Preferences" link located on the bottom of any Avantor® marketing email and following the instructions found on the page to which the link takes you. You cannot opt out of receiving transactional e-mails related to your account or purchase orders.
Important Notice to All Non-US Residents. Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Except in the case of data transfers under the EU-US Privacy Shield and the U.S.-Swiss Safe Harbor Framework, your decision to provide such data to us, or allow us to collect such data through our Website or the AskAvantor Mobile App, constitutes your consent to this data transfer.
Avantor is subject to the investigatory and enforcement powers of the Federal Trade Commission.
Avantor has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
California Privacy Rights. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact Avantor via email at firstname.lastname@example.org. Avantor honors "Do Not Track" settings.
E-mail us at email@example.com;
Call us at 1-855-AVANTOR (1-855-282-6867)
Or write to us at:
Avantor Performance Materials Holdings, LLC
Attention - Marketing Communications
3477 Corporate Parkway
Center Valley, PA 18034